FAQs
Have questions about shopping with Buy Kiwi? Our Buy Kiwi FAQs are here to help. Whether you’re wondering how to find authentic Kiwi-owned brands, Buy Kiwi store locations, our shipping policy, or how to get in touch with us, you’ll find clear answers right here.
Browse our FAQs below and shop with confidence, knowing you’re backing Kiwi-owned brands every step of the way.
Sellers & Pricing
Is GST included in the advertised price?
Yes, GST is included in the price of all products and services listed on Buy Kiwi.
Is every seller listed on Buy Kiwi a New Zealand company?
It is an eligibility requirement for sellers to be at least 80% NZ owned* to be listed on Buy Kiwi.
*Kiwi Owned Business is defined as at least 80% New Zealand owned.
Are imported goods and/or services listed on Buy Kiwi?
The fact is New Zealand does not produce all of the good and/or services we need or want to purchase. Examples such as iPhones, TV’s, Washing Machines, Motor Vehicles, Laptops, Personal Computer and many more. Given this very real situation, our position is wherever possible we should purchase imported goods from Kiwi owned businesses* to minimise the amount of New Zealand dollars being sent overseas and to maximise the benefits of helping Kiwi businesses thrive. Hence, some imported goods and/ or services are listed on Buy Kiwi.
When you buy imported goods from a Kiwi-owned business, not only are you helping to keep more of your hard-earned dollars in New Zealand, you are ensuring you are protected as a consumer by New Zealand laws such as the Consumer Guarantees Act & The Fair Trading Practices Act.
Our Buy Kiwi platform gives you 100% confidence you are buying from kiwi-owned businesses, not some overseas company masquerading under a .co.nz website.
Unlike TradeMe (Overseas Owned), Amazon (Overseas Owned), Temu (Overseas Owned), TheMarket and many other online marketplaces, Buy Kiwi is 100% Kiwi with only Kiwi-owned businesses selling on Buy Kiwi.
So don’t help some overseas CEO buy a new holiday house- shop on Buy Kiwi and know you are helping New Zealand & our local communities thrive & prosper.
Join us with your free Buy Kiwi membership: Click here to join Buy Kiwi
Are all products produced by a seller going to be listed on Buy Kiwi or is it a selected range?
The product range for each seller displayed on the Buy Kiwi marketplace is dependent on the seller.
Shipping and Returns
What are the shipping options if I am a local (located in New Zealand) shopper?
Local shipping is provided by all of our sellers, and the shipping time and cost is based on each individual seller's policy.
What are the shipping options if I am an international (not located in New Zealand) shopper?
International shipping is provided by many of our sellers, and the shipping options are based on the seller's policy.
Is there a return policy if I purchase products from Buy Kiwi?
On the Buy Kiwi platform, you are buying products from the business providing the products, so to return goods you must contact the business who provided the products. However, you are also protected by the Buy Kiwi Buyer Guarantee.
Where are the products stocked?
All products on Buy Kiwi are in stock right here in New Zealand (unless very clearly marked 'pre-order')
Buy Kiwi Membership
Can I purchase products from Buy Kiwi if I am not a member?
Yes, you can. But you can register here to be a Buy Kiwi Member for free!
What does the Buy Kiwi membership give access to (e.g. discounts, exclusive promos)?
Ongoing promotions and deals, and information about other products and services we release in the future.
Is the Buy Kiwi membership is paid or free subscription?
Buy Kiwi provides a base level membership that is free and may introduce premium level memberships in the future. Register here to be a Buy Kiwi member.
Do I need to give you my credit card details to sign up for the Buy Kiwi membership?
No, this is not required the membership stage but will be required when you purchase a product at checkout.
Buy Kiwi Contact Information
Store Locations
Buy Kiwi is 100% online, so does not have any physical stores where you can browse our full product range.
However, we have vendors based all across New Zealand, a call centre in Christchurch and our Head Office in Auckland.
How to get in touch
Please email us at support@buykiwi.co.nz for the best and quickest response.