Buy Kiwi Sellers terms and conditions
These are the terms and conditions on which Buy Kiwi Limited offers the Buy Kiwi Sellers service to you.
1. Eligibility Criteria
2. Management of Your Buy Kiwi Store
3. Fees
4. Closure or Suspension
5. Termination
6. Summary
Buy Kiwi is built for, and only for, New Zealand owned businesses.
Our aspiration is to help Kiwi business thrive & prosper as we believe this is good for New Zealand, our future generations, and for the communities we operate in.
At Buy Kiwi, we insist on the highest of standards with customer service, quality and to put it simply- to do the right thing at all times. We insist on the same from all we operate with and have a zero-tolerance level for anything less.
If you are a New Zealand business owner, and you have the same values as described above, we would love to have you onboard.
By becoming a Buy Kiwi business member, operating a Buy Kiwi store and becoming a Buy Kiwi Seller, including using a Buy Kiwi store to list any item for sale, you must accept the terms and conditions noted below.
If you do not accept these terms and conditions, you must not use the Buy Kiwi Sellers service or Buy Kiwi Business Listing service.
We may update these terms and conditions from time to time. We will notify you of any changes before they take effect.
These terms and conditions are in addition to Buy Kiwi’s standard terms and conditions which continue to apply.
- Eligibility criteria
1.1. If you are a New Zealand owned business (defined as at least 80% by New Zealand residents or citizens (if another New Zealand Company or entity is an owner or part owner of your business, the percentage of New Zealand ownership of that company or entity will also be taken into account*) and would like to operate a Buy Kiwi store, you must ask for our approval first. You can ask to set up a Buy Kiwi store by registering your interest at www.https://www.buykiwi.co.nz/vendor-sign-up.
We may decline to allow you access to a Buy Kiwi store at our sole discretion, but we will usually allow you to operate a Buy Kiwi store if you are a New Zealand business, unless your existing trading history suggests a failure to comply with law or our Buy Kiwi’s standard terms and conditions, or your products and/or services do not align with Buy Kiwi’s standards, other inappropriate behaviour, or behaviour not aligned with the Buy Kiwi brand.
- Management of your Buy Kiwi store
2.1. You must nominate a person (or people) with the authority to operate your Buy Kiwi store. Buy Kiwi will accept instructions only from authorised people. The people you nominate must have the authority to make decisions on customer complaints.
2.2. You must maintain a consistent product range, in terms of the type, quality and number of products listed. Any significant variation of the product range must be approved by Buy Kiwi.
2.3. You must maintain a high standard of customer service, respond promptly to customer enquiries, have a consistent and effective complaints handling process, and resolve customer complaints in a timely and fair manner.
2.4. You must comply with all relevant Buy Kiwi policies always including complying with Buy Kiwi’s terms and conditions.
2.5. You must comply with all applicable laws, including the Consumer Guarantees Act 1993, Fair Trading Act 1986, Sale of Goods Act 1994 and the Contractual Remedies Act 1979, as well as any applicable product safety standards.
2.6. You will ensure discounted pricing and clearance labelling on your listings are used responsibly and is not likely to mislead or deceive others. We may limit your access to the ‘was/now’ pricing function if we have concerns about your use of discounted pricing, or if you are in breach of these terms and conditions.
- Fees
3.1. You must pay the following fees, plus applicable GST:
Standard Sellers setup fee:
$269.00 payable prior to the launch of your Buy Kiwi store -waived for Buy Kiwi eCom Basic
Monthly business listing fee:
$20+gst payable monthly in advance from your nominated credit card with a minimum term of 12 months, thereafter monthly renewable.
Other subscriptions:
All Buy Kiwi subscriptions such as eCom Basic, eCom Gold & eCom Platinum have a minimum term of 12 months, thereafter monthly renewable unless specified otherwise at the time of sign-up.
Commission: the agreed percentage commission (success fees) will be deducted from all sales completed via your Buy Kiwi store. The commission is agreed upon and accepted at the store set-up phase.
Other: any other fees as agreed to as part of the store set-up phase or for the operation of the Buy Kiwi store thereafter.
- General
4.1. Buy Kiwi will provide you with specifications for images & data feeds for your Buy Kiwi store and you must provide suitable images & suitable data format. Buy Kiwi may update image specifications from time to time and you must update your Buy Kiwi store images to meet the new specifications.
4.2. You may provide your phone number and physical address on your Buy Kiwi store page but must not include these details in your product listings or branding unless approved in writing by Buy Kiwi.
4.3. Customer returns and refunds, and the processing/settling of returns and refunds are the sole responsibility of the Seller, including returning any funds paid by the customer to the customer.
Buy Kiwi does not process refunds or returns & insists all Sellers not only comply with the Consumer Guarantees Act 1993, Fair Trading Act 1986, Sale of Goods Act 1994 and the Contractual Remedies Act 1979, as well as any applicable laws & product safety standards but also apply a common-sense approach with customer satisfaction, fairness and doing the right thing by the customer & the Buy Kiwi brand.
4.4. Customer payments & Seller payouts are all facilitated via the Buy Kiwi Stripe account. As a Seller, a Buy Kiwi connected Stripe account is required to enable payouts.
The Stripe account is required to be set up as part of the Buy Kiwi onboarding process.
Once the Stripe KYC approval is received, payouts to your Seller’s Stripe account are enabled.
Sellers are permitted to sell on the Buy Kiwi platform while waiting for Stripe KYC approval.
4.5. Easyship is the preferred provider for the Buy Kiwi platform. Sellers may use their own solutions or have the option to open an account with Easyship as part of the Buy Kiwi onboarding process & select their options.
4.6. You must not link to any third-party website without our prior written consent. You must demonstrate a commitment to selling through Buy Kiwi and not incentivise or solicit customers sourced via the Buy Kiwi platform to transact with you outside of the Buy Kiwi platform.
4.7. Buy Kiwi can remove or decline to display content in your Buy Kiwi store if we believe it is likely to negatively affect Buy Kiwi’s website and/or brand or other users’ experience of Buy Kiwi.
4.8. You must not drop-ship or use any other type of on-behalf shipping arrangement, or operate multiple memberships or multiple Buy Kiwi Sellers, without Buy Kiwi’s approval in writing. Buy Kiwi has the discretion to grant or withhold this approval.
4.9. Buy Kiwi reserves the right to set conditions for the operation of your Buy Kiwi store. Buy Kiwi will notify you of such conditions (Special Conditions) in writing and you must agree to comply with these.
4.10. The sale of alcohol is permitted only if consent is issued by Buy Kiwi in writing. Buy Kiwi will notify you of the conditions relating to the sale of alcohol (Special Conditions- Alcohol) in writing, which includes complying with all applicable New Zealand laws, and you agree to comply with these.
4.11. Buy Kiwi Sellers & Buy Kiwi Stores are not transferable without our written consent.
- Closure or suspension
5.1. You may close your Buy Kiwi store at your discretion by giving Buy Kiwi 60 days’ notice in writing. Your Buy Kiwi store will close at the end of the 2nd billing period in which Buy Kiwi receives such notice from you, or at the end of the minimum agreed term, or on a date mutually agreed.
5.2. Buy Kiwi may suspend your Buy Kiwi store if you breach these terms and conditions.
Buy Kiwi will notify you of any suspension, the nature of the breach, and the steps you must take to have your Buy Kiwi store reinstated.
Once you have remedied the breach to Buy Kiwi’s satisfaction Buy Kiwi will reinstate your Buy Kiwi store. You will not be entitled to any reduction of fees during the period of your Buy Kiwi store’s suspension.
5.3. Buy Kiwi may terminate your Buy Kiwi store at its sole discretion by notifying you in writing. Your Buy Kiwi store will close at the end of the billing period in which Buy Kiwi sends you such notice, or on a date mutually agreed.
5.4. In case of any suspension or termination of your Buy Kiwi store you agree to complete any trades with Buy Kiwi users in a timely and fair manner.
6. Termination
6.1. Buy Kiwi takes the experience of its members and Buy Kiwi’s brand reputation with the highest of regard. It has a zero-tolerance policy in regard to actions, or lack of actions, whether intended or not, that diminish customer experience for Buy Kiwi members and can or could impact Buy Kiwi’s reputation or does or could impact Buy Kiwi’s operational effectiveness.
6.2. In the event that Buy Kiwi, at its sole discretion, is not satisfied with the experience of its Members or has concerns regarding the negative impact on the Buy Kiwi brand, and/ or operational effectiveness, Buy Kiwi may terminate your Buy Kiwi store at its sole discretion by notifying you in writing.
Your Buy Kiwi store could be suspended with immediate effect and your Buy Kiwi Store will close at the end of the billing period in which Buy Kiwi sends you such notice, or on a date mutually agreed. You will not be entitled to any reduction of fees during the period of your Buy Kiwi store’s suspension.
Summary
At Buy Kiwi, we are protective of our Buy Kiwi member’s satisfaction, our Sellers’ reputations as well as our Buy Kiwi brand reputation.
We partner with New Zealand owned businesses (Sellers) who know and deliver on the strategic value of “doing the right thing”- for the good of the customer, their business and the communities we operate in.
If you are a Kiwi business with the same values, we would love to have you onboard.
Together, we can make a difference, to help New Zealand thrive & prosper.