Online8
29 Charles Street
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Trading Policies
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Return Policy
Online8 is bound by New Zealand consumer law and will process all returns and refunds in line with these laws. Online8 will accept returns for faulty or defective items in line with the consumer guarantees act as long as the fault or defect is reported as soon as it occurs. You cannot claim if: You used the product in a way that was outside the intended purpose/use. You broke or lost the product, accidental or non-accidental damage. You modified the product, and this is what caused the issue. Normal wear and tear within the reasonable life of the product Damage During Transit All our deliveries are sent with "Signature after inspection". No Exceptions. It is customer's responsibility to inspect their item when they arrive before signing any delivery papers. If the package is damaged during transit, please refuse to accept the delivery and please contact online8 immediately via email info@online8.co.nz or by telephone 09-278-8881. Freight teams will wait for you while you inspect your item. Please mention "damaged box" if the driver would not wait or If you are not able to check immediately by accepting subject to further checks” and then it fully be checked over within 24-48 hours and a claim lodged if there are any damages. Any claims made after 3 business days on receipt will not be considered except in the case of products covered by warranties. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@online8.co.nz Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@online8.co.nz. In case we accept change of Mind Returns (Case by Case Basis) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. It is the Customers responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees depending on whether the product was customized or not will be charged in addition to the actual cost of delivery and collection of the product.