Trendybay
23 Avanda Avenue, Rolleston, New Zealand
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Trading Policies
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Return Policy
Introduction At Trendybay, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our Return Policy outlines the process and conditions for returning items and obtaining refunds. Eligibility for Returns To be eligible for a return, please ensure that: The item was purchased within the last 30 days. The item is in its original packaging. The item is unused, undamaged, and in the same condition as you received it. Certain types of items cannot be returned, such as: Perishable goods (e.g., food, flowers, newspapers, or magazines). Personal care items (e.g., cosmetics, skincare products). Custom or personalized items. Digital products and downloadable software. Return Process Initiate a Return: Contact our Customer Support team to initiate the return process. Please provide your order number, the item(s) you wish to return, and the reason for the return. Receive Return Authorization: Our support team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and return instructions. Package the Item: Securely package the item(s) in the original packaging along with all accessories, manuals, and documentation. Write the RAN on the outside of the package. Ship the Item: Ship the item(s) to the return address provided by our support team. We recommend using a trackable shipping method to ensure the item reaches us safely. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, defective product). Inspection and Refund Once we receive your returned item(s), we will inspect them to ensure they meet our return eligibility criteria. If the return is approved, we will process your refund or exchange within 10 business days. Refunds will be issued to the original payment method used during the purchase. Please note: Shipping costs are non-refundable, except in cases where the return is due to our error. If the item is not returned in its original condition, a restocking fee may apply, or the return may be rejected. Exchanges If you wish to exchange an item for a different size, color, or product, please follow the return process and indicate that you would like an exchange. Once the returned item is received and inspected, we will ship the replacement item to you. If the replacement item is of higher value, we will contact you to arrange additional payment. Damaged or Defective Items If you receive a damaged or defective item, please contact our Customer Support team immediately. Provide your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as quickly as possible and cover any return shipping costs. Non-Returnable Items Certain items are not eligible for return, including: Gift cards Sale items (marked as "Final Sale") Perishable goods Personalized or custom-made items Digital products and downloadable software Contact Us If you have any questions about our Return Policy or need assistance with your return, please contact us. We value your business and strive to provide a positive shopping experience.